Where does your produce come from?
My husband and I grow navel oranges, kiwifruit, limes and kaffir lime leaves. All of the other produce we supply is sourced from top-quality growers in the Gisborne area.
When is it picked?
All of our produce (except garlic, which is stored and dried post-harvest) is picked 1-2 days prior to dispatch. Enclosed with each order is a card stamped with the picking date.
Is your produce sprayed?
Some of our products are sprayed and some are classified as spray-free. We only spray fruit when absolutely necessary. All our growers are GAP certified which means that none of our produce is sprayed close to harvest.
Sprays are applied to oranges, mandarins, lemons, limes, grapefruit, tamarillos, kiwifruit and passionfruit. Sprays are not applied to avocados, feijoas, persimmons, garlic and chillies.
Are waxes applied to your produce?
No, we simply pack your produce into a box by hand. Tree to table.
When will my order be dispatched?
We have two dispatch days a week: Tuesday and Wednesday. Orders must be received by 12pm the day prior to dispatch for guaranteed delivery. We don’t dispatch on Thursday due to the risk of your order being left in a courier depot over the weekend.
Shipping & Delivery
Where do you deliver?
New Zealand wide.
Which courier company do you use?
NZ Couriers www.nzcouriers.co.nz
How much does it cost?
We have a flat fee of $7 nationwide for all boxes. If you spend over $98, shipping is free. An additional charge of $4.50 applies for rural deliveries.
Am I able to track my delivery?
Yes, once your order has been collected, you will receive an email containing all your tracking information.
If you do not receive your delivery in the specified time, please contact us at firstname.lastname@example.org and we’ll chase it up for you.
What is the delivery timeframe?
All North Island orders are overnight while South Island orders are two days. If you have a rural address, this can take an extra 1-2 days.
What happens if I am not at home when the courier calls?
All of our deliveries don’t require a signature so the courier driver will leave your box somewhere safe. If you have a particular place you would like your delivery left, please write this in the comments section at checkout.
What if my box turns up damaged or gets lost?
We have very strong grade carboard boxes that are sturdy and designed to protect the contents. However, if the box does turn up damaged, please take a photo of the box and/or product and we will happily refund or replace your order. In the unlikely event that your order goes somewhere way off the beaten track and gets lost, we will completely refund or replace your order.
What happens if I’m not 100% satisfied with the quality of my produce?
We will completely refund or replace your order, no questions asked.
Can I specify a particular week for delivery?
Absolutely! Just pop a wee note in the comments section at checkout.
Orders & Payments
How do I order?
You can easily shop online by heading to our ‘shop’ page above or by clicking here.
If you prefer to order by phone or via email that is no problem either. Ph 0508TWISTED or email email@example.com.
How can I pay for my order?
Our payments are processed by Payment Express. We accept VISA and Mastercard. We also have the Account2Account option where you can pay for your order via Internet banking.
Do I need to create an account to complete my purchase?
No. You can always complete your purchase online as a ‘guest’ rather than creating an account. However, we recommend creating an account to make purchasing as quick and simple as possible.
What should I do if I complete my purchase and don’t receive an email receipt?
Sometimes glitches happen. If you haven’t received your email receipt from us six hours after placing your order, please Contact Us to check the status of your order.
Can I purchase gift vouchers?
Of course! We have gift vouchers available on our shop page. Or you could pick a box to send as a gift. This is a popular option as gift recipients really appreciate something unique. We can also send a personal message with your gift. You will find this option at checkout.