My husband and I grow navel oranges, kiwifruit, limes and kaffir lime leaves. All of the other produce we supply is sourced from top-quality growers in the Gisborne area.
All of our produce (except garlic, which is stored and dried post-harvest) is picked 1-2 days before dispatch.
Some of our products are sprayed and some are classified as spray-free. We only spray fruit when absolutely necessary. All our growers are GAP certified which means that none of our produce is sprayed close to harvest.
Sprays are applied to oranges, mandarins, lemons, limes, grapefruit, tamarillos, some avocados, kiwifruit and passionfruit. Sprays are not applied to some avocados, feijoas, persimmons and garlic.
No, we simply pack your produce into a box by hand. Tree to table.
We have three dispatch days a week: Monday, Tuesday and Wednesday.
Orders must be received by 10 am Wednesday for guaranteed dispatch for that week unless we seel out of fresh produce before this time. We don’t dispatch on Thursday or Friday due to the risk of your order being left in a courier depot over the weekend.
At checkout you have the option to select your preferred dispatch date. This can be helpful if you are going away or sending a gift. We will do our very best to dispatch your order on this date, however sometimes due to volume of orders or fruit supply, this is not possible. You will receive a tracking email when your fruit has been dispatched.
New Zealand wide!
NZ Post www.nzpost.co.nz
We have a flat fee of $9 nationwide for all boxes - including rural delivery. If you spend over $98, shipping is free.
Yes, once your order has been collected, you will receive an email containing all your tracking information.
If you do not receive your delivery in the specified time, please contact us at info@twistedcitrus.co.nz and we’ll follow it up for you.
All North Island orders are delivered overnight.
South Island orders are delivered in 2-3 days. If you have a rural address, this can take an extra 1-2 days.
Our deliveries don’t require a signature so the courier driver will leave your box somewhere safe. If you have a particular place you would like your delivery left, please write this in the courier notes section at checkout.
We have very strong grade carboard boxes that are sturdy and designed to protect the contents. However, if the box does turn up damaged, please take a photo of the box and/or product and we will happily refund or replace your order. In the unlikely event that your order goes somewhere way off the beaten track and gets lost, we will completely refund or replace your order.
We will completely refund or replace your order, no questions asked.
Absolutely! Select your dispatch date during checkout.
If you have ordered more than one box to go to the same address we will combine the fruit into a larger box if possible. If you do not want us to do this for any reason please let us know by email.
You can easily shop online by heading to our ‘shop’ page above or by clicking here.
If you prefer to order by phone or via email that is no problem either. Ph 0508TWISTED or email sales@twistedcitrus.co.nz.
Our payments are processed by Payment Express. We accept VISA, Mastercard and AMEX. We also an Account2Account option where you can pay for your order via internet banking.
Sometimes glitches happen. If you haven’t received your confirmation email from us within an hour of placing your order, please contact us to check the status of your order.
Also, please check your junk/spam folder in case it has ended up there.
Of course! We have gift vouchers available on our shop page. Or you could pick a box to send as a gift. This is a popular option as gift recipients really appreciate something unique. We can also send a personal message with your gift. You will find this option at checkout.
Yes, you can! Click here to find our contact details.
Yes, we’re looking for part time fruit packers. You can apply by emailing our team on bron@twistedcitrus.co.nz
Easily put your subscription on pause, then simply reactivate it when you return home. Or, change the start date on your subscription for your arrival.
You can update your payment details at any time by logging into your account, clicking on ‘My Subscriptions’ and adding a new card to your account.
If you want to adjust your delivery address, you can do this in the ‘My Subscriptions’ area in your account. You can then either choose from a saved address, or enter a new one.
Sure thing, you can create and have multiple subscriptions. To view or edit any of these, simply access them through the ‘My Subscriptions’ area in your account.
Certainly! Simply browse through our shop and find the product you would like to add, click on the subscribe button and then select the existing subscription box you want to add it to.
Definitely, you can edit the products in your subscription anytime by logging into your account and accessing the ‘My Subscription’ area, then select edit products
Easy - simply log into your account, access ‘My Subscriptions’ and select either pause, or delete.
To reactivate a paused subscription, log into your account, access ‘My Subscriptions’ and click the ‘reactivate’ button.
Fill in your details below.
Please don’t hesitate to contact us with questions about our company,
our produce, our website or any other matter.
