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Terms of Use

1. General

“Customer” Means the person who purchases fruit using your login
“Twisted Citrus” Means

“GST” Means Goods & Services Tax chargeable in accordance with the Goods & Services Tax Act 1985
“Login” Means a customer’s personal email address and password used to access Twisted Citrus

“Fruit” Means products for sale on the Twisted Citrus website

By using Twisted Citrus you agree that you have read, understood and accepted these terms and conditions. All Fruit and other products supplied by Twisted Citrus will be in accordance with these terms and conditions and Twisted Citrus has the right to change these terms and conditions from time to time.

Twisted Citrus has the discretion to decline any order placed or cancel any order for any reason.
Customers are liable for every order made under their login.

Twisted Citrus takes steps to ensure the information provided on its website is correct, however there is no warranty in this regard and Twisted Citrus will not be liable for any error or omission.

All photos show a representation of appearance of the product, but there is likely to be variations within a variety.

2. Price

The customer will pay Twisted Citrus for the fruit ordered at the price displayed on the website at the time the order is submitted together with all shipping costs.

Shipping Costs are determined by location. For rural areas there will be an additional cost of $5.50. Shipping Costs are charged per box of Fruit ordered.

In the event the customer has selected an incorrect shipping option, Twisted Citrus reserves the right to refuse or cancel the order, or to charge for any additional shipping costs. The customer will be notified if there is any additional delivery charge for their order.

The prices of fruit and shipping costs are in New Zealand currency and are inclusive of GST.
If Twisted Citrus is unable to supply the fruit ordered, Twisted Citrus will refund the Customer’s payment.

3. Product Quality

The customer acknowledges Twisted Citrus is selling perishable goods. Twisted Citrus will, at its discretion, replace any damaged fruit or provide a refund provided the customer lets Twisted Citrus know within 48 hours of receiving the damaged fruit. If requested by Twisted Citrus you need to provide a photo of damaged fruit before any refund or replacement. Twisted Citrus will not be liable for damage to fruit as a result of it being incorrectly stored or handled after delivery.

4. Payment

Customers must pay for the fruit purchased either by internet banking or by credit card before their order will be dispatched.

The customer is liable for all costs associated with debt collection.

Twisted Citrus does not keep on record any customers credit card details.

Direct Payment Solutions (DPS)  is the company Twisted Citrus uses for processing all credit card transactions securely.

Customers with an Twisted Citrus account who recive invoice billing are required to pay on the stated due date. Twisted Citrus will charge interest of 3% per month and debt collection charges on any accounts not paid by the due date.

5. Delivery

Twisted Citrus reserves the right to withhold delivery of any product for any reason whatsoever.
Deliveries will be made to the address and location the customer has identified on the order and once left at the specified address the fruit will be deemed to be delivered.

The customer will ensure Twisted Citrus or its agent is able to deliver where instructed by the Customer.

Twisted Citrus endeavors to dispatch all orders within six working days, if a customer has not received an order within seven days of having placed the order, they are required to contact Twisted Citrus. In the event the customer receives an incorrect order the customer is required to notify Twisted Citrus within 24 hours of receipt and failure to do so will deem acceptance of the fruit delivered by Twisted Citrus. If the customer contacts Twisted Citrus within 24 hours Twisted Citrus will arrange for replacement of the correct fruit if it is available.

6. Liability and Indemnity, Product Liability & Liability of Twisted Citrus

Twisted Citrus is not liable for any loss, damage or injury arising directly or indirectly from any fruit. Twisted Citrus is not liable for any consequential injury or loss of any kind arising from the customer’s use of Twisted Citrus or the delivery or failure to deliver fruit.

7. Indemnity

The customer agrees to indemnify Twisted Citrus against all liabilities, losses, claims and expenses arising directly or indirectly out of the customer’s use of the Twisted Citrus site or delivery or failure to deliver any product.

8. Use of Cookies by Twisted Citrus

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors have come to the site from and the pages they visited.

9. Guarantee

If the customer is not completely satisfied with the quality of Twisted Citrus fruit after delivery, Twisted Citrus will provide a replacement or a refund.

10. Refunds

Twisted Citrus does not refund you if you change your mind.
Please see above for information on replacement of damaged goods.